Commitment to the best dog food and cat food

Welcome to the Help & Support page for Max’s K9 Kitchen. We’re here to assist you with any questions or concerns you may have regarding our products, services, and your orders. Whether you need help with a recent purchase, have questions about our products, or require assistance with returns and refunds, our dedicated team is here to ensure you and your furry friends have the best experience possible.

Return and Refund Policy

At Max’s K9 Kitchen, if your furry friend is not satisfied, neither are we. We are committed to providing the best products and services for your pets. If you or your pet are not happy with your purchase, you have the option of an exchange or a refund, no receipt required.

Return and Exchange Process
  1. Contact Us: Email our customer service at or call 705-918-4121 with your reason for the return or exchange.
  2. Approval: Wait for approval and further instructions from our team.
  3. No Need to Ship Back: You do not need to return the product. We will process your exchange immediately or issue a refund within 7-10 business days.
Terms and Conditions

Welcome to Max’s K9 Kitchen. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website, you agree to these Terms and Conditions, our Privacy Policy, and any other policies or guidelines posted on the site. If you do not agree to these terms, please do not use our website.

2. Use of the Website
  • Account: You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Prohibited Uses: You may not use our website for any unlawful purpose or in a way that could harm, disable, or impair the site.
3. Product Information and Orders
  • Product Descriptions: We strive to provide accurate product descriptions, but we do not warrant that the descriptions are complete, reliable, current, or error-free.
  • Pricing: All prices are listed in CAD (Canadian Dollars) and are subject to change without notice.
  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason at any time.
4. Shipping and Delivery
  • Shipping Policy: Orders are processed and shipped within 2-3 business days. Delivery times may vary based on your location and shipping method.
  • Shipping Costs: Shipping costs are calculated at checkout and are non-refundable.
5. Returns and Refunds

Please refer to our Refunds and Return Policy for detailed information on returns and refunds.

6. Intellectual Property
  • Ownership: All content on this site, including text, graphics, logos, images, and software, is the property of Max’s K9 Kitchen and is protected by copyright and other intellectual property laws.
  • License: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes.
7. Limitation of Liability

Max’s K9 Kitchen will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products, or services included on or otherwise made available to you through this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless Max’s K9 Kitchen, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys’ fees, arising from or related to your use of the website or any violation of these Terms and Conditions.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms as modified.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario, and the federal laws of Canada applicable therein, without regard to its conflict of law principles.

11. Contact Information

For any questions about these Terms and Conditions, please contact us:

Thank you for visiting Max’s K9 Kitchen. We hope you and your furry friends enjoy our products and services.

Privacy Policy

At Max’s K9 Kitchen, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and use our services.

1. Information We Collect
Personal Information

When you interact with our website, we may collect the following personal information:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (such as credit card details)
  • Order history and preferences
Non-Personal Information

We may also collect non-personal information such as:

  • Browser type
  • IP address
  • Device type
  • Pages visited on our site
  • Date and time of visit
2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and our products
  • Improve our website and services
  • Personalize your shopping experience
  • Conduct marketing and promotional activities
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations
3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.
4. Security

We take reasonable precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. We use encryption technologies to secure sensitive information transmitted online and maintain appropriate safeguards to protect personal information stored offline.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.

6. Third-Party Links

Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13, we will delete the information from our records.

8. Your Consent

By using our website, you consent to our Privacy Policy.

9. Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

Thank you for trusting Max’s K9 Kitchen with your personal information. We are committed to ensuring your privacy and protecting your information.

Very knowledgeable, helped my dog and his skin condition, hopefully on the right track
Debbie Montgomery

I use the trachea, chicken, and beef treats our dogs big and small love them but the bully sticks are great as they last long time, really good products and good price, highly recommend their products

Sue Johnson



We'd love to hear from you!


(705) 918-4121


Monday - Tuesday: 9:30 am - 7:00 pm
Wednesday - Saturday: 9:00 am - 7:00 pm
Sunday: 9:00 am - 5:00 pm